TERENA NREN Compendium 2012
Basic Information

Updated: 25 June 2012 at 12:03

NREN Login

Organisation:

Client Institutions

Connectivity and Traffic

Middleware Services

Collaboration Support Services

Funding and Staffing

Basic Information

F1. Full name of the organisation (in English)
HEAnet Ltd.
F2. Full name of the organisation in the national language(s) (please use the Latin alphabet)
HEAnet Ltd.
F3. Abbreviation in English (if applicable)
HEAnet
F4. Abbreviation in the national language(s)
HEAnet
F5. Visiting address
5 George's Dock, IFSC Street

Dublin 1 City/postal code
F6. Postal address (if different from above)
Street

City/postal code
F7. Country
Ireland
F8. Fax
+353 1 660 3666
F9. Phone
+353 1 660 9040
F10. General e-mail address
info@heanet.ie
F11. Website
http://www.heanet.ie
F12. Year the first research network operations started
1984
F13. Year in which research networking was started as a dedicated organisational unit
1992
F14. Year in which the NREN was founded in its current form
1997
F15. URL of description of the history of the organisation
http://www.heanet.ie/about/History_and_Background
F16. Form of organisation
(x)Separate legal entity of its own
( )Not a legal entity of its own, but part of a larger organisation
( )Not a separate legal entity and also not part of a larger organisation
F17. Parent organisation (in English):
F18. Formal relationship between the organisation and the government:
( )We are a government agency or part of a ministry
( )The Government appoints at least half of the members of our Governing body
(x)There is an indirect relationship (for example if at least half the members of your Governing body are appointed by research and education institutions that in itself are (largely) government-funded)
( )No formal relationship
( )Other, please explain below
F19. Governing structure:

The Board has the following representation:
Universities: 7
Institutes of Technology 4
HEA (3rd level funding agency) 1
Department of Enterprise, Trade & Innovation 1
Academic librarians 1
F20. URL of governing structure description:
http://www.heanet.ie/about/organisational_structure
F21. Collaboration with NRENs outside of the GÉANT area and/or involvement in other projects or activities with other parties:
BDREN: HEAnet is one of two partners (the other being OARnet in Ohio) working with the Bangladesh REN. This project is in receipt of World Bank funding. The project has been delayed throughout 2011. HEAnet will be helping BDREN with their tender and network & services roll-out in 2012, along with providing some training and consultation.

AfricaConnect: HEAnet's role within the AfricaConnect project is one of active participation in the procurement and design phases. A working group with DANTE, UbuntuNet Alliance and HEAnet members has been formed for the purpose of procuring connectivity services and networking equipment, with HEAnet taking responsibility for coordination and guidance.
F22. Do you have a Connection Policy on your website?
( )Yes (x)No
F23. Connection Policy URL:
F24. Do you have an Acceptable Use Policy?
(x)Yes ( )No
F25. AUP URL:
http://www.heanet.ie/about/aup
F26. Has your AUP been changed in the last year?
( )Yes (x)No
F27. How?
F28. Do you request your connected sites to sign Terms and Conditions in addition to the CP and AUP?
(x)Yes ( )No
F29. Does your NREN have an environmental policy for efficient use of power, recycling etc.?
(x)Yes ( )No
F30. Environmental Policy URL:
http://www.heanet.ie/about/environmental_policy
F31. Has your NREN carried out a greenhouse gas audit, or does it plan to do so?
(x)Yes ( )No ( )Planned
F32. Give the period covered by the audit
July 2010 - June 2011
F33. Give the total amount of greenhouse gas emissions in tons of CO2 equivalent
2291 tons of CO2 equivalent. A 30% increase on last audit but when normalised with business activity, we are making reduced based on initiatives taken
F34. Short description of major changes that occurred during the past year or that are foreseen for the coming year:
Client Service Review Programme
The Client Service Review Programme continued throughout 2011, and remains an important means of staying in touch and gathering feedback on what matters to our Clients. As part of this process we undertook a formal Client Survey, which achieved a high response rate of 64%. The subsequent Client Survey Findings Report (published in Q1 2012) details the survey results and will be used to measure HEAnet’s performance over time, and as input into ongoing service strategy and operational planning.

Client Requirements Process
Sustaining high quality services is at the heart of Client Services Management, and during 2011 we launched a Clients Requirements Process. This process enables client organisations, or groups of organisations within the HEAnet client community to submit proposals for new services that clients would like HEAnet to consider.

The significant output from this process will feed into a Service Plan, detailing the engagements we plan to undertake, on the basis of their strategic fit, engagement type and available resources. We would like to thank all those who submitted proposals under the process, and also the members of the Services Evaluation Group/SEG for their time to date.
F35. Feedback regarding the Compendium 2011 and this questionnaire:
Section A: Client Institutions - A.3

HEAnet would like to see a new category added: Other
HEAnet has 8/10 clients who do not fit in the listed categories but would fall under an Other category – examples of the kinds of organisation we are talking about would be; IUA (Irish University Association) or IoTI (Institutes of Technology in Ireland)...
Remarks or further information regarding this section
Nothing further to add to our comments listed under F35 above.

TERENA NREN Compendium 2012 Basic Information

TERENA NREN Compendium 2012
Basic Information