The news service by and for the Research and Education Networking Community in Europe
SURFnet recently received an overall service score of 8.2 in its recent customer satisfaction survey among research universities, universities of applied science, senior secondary vocational schools and research and care institutions.
In terms individual services, respondents were most satisfied with SURFinternet (9.5), eduroam (8.8) and SURF Light Paths (8.8). The application process for new services was also highly rated with a score of 8.5, thanks to high levels of satisfaction regarding customer friendliness, response time and delivery time. Contact with Account Advisers and the SURFconext support team also scored well (8.3 and 8.1 respectively), as did the SURFnet News e-mail newsletter.
As in the 2013 survey, respondents feel that SURFnet is a secure choice and that the organisation inspires confidence. The NPS score (an indication of customer loyalty) rose from 38 per cent (in 2013) to 50 per cent.
On its second day as a production service with a new provider, GÉANT's Trusted Certificate Service (TCS – formerly ‘TERENA Certificate Service’) provided web portal training to around 20 organisations. The webinar on 2 July demonstrated details of the new ‘CertCentral’ interface that had been developed by the new provider, DigiCert. There will be another opportunity to take part in this training towards the end of August.
Thousands of medical, nursing and other allied health profession students in the West Yorkshire region of the UK are now able to seamlessly access free Wi-Fi connectivity when on NHS Trust clinical placements, making it easier for them to complete their work away from their university.
The project by the University of Leeds has seen nine NHS Trusts in the region deploy eduroam, provided in the UK by Jisc, which allows users authenticated internet access through a single Wi-Fi profile and set of credentials, wherever this service has been made available.
Hospitals in the scheme include those at Huddersfield and Calderdale, Harrogate, Bradford, Wakefield, Dewsbury, Pontefract, Airedale and Leeds. Additionally community care Trusts in both Leeds and Bradford have adopted the scheme making eduroam available in many healthcare locations across those cities.
From 1 July the new iteration of the Trusted Certificate Service (TCS – formerly known as the TERENA Certificate Service) goes into production. The new service provider, DigiCert, is one of the largest worldwide Certification Authorities.
The new TCS web portal developed by DigiCert does not require the ‘Djangora’ or ‘Confusa’ softwares, which helped previous iterations of TCS to work for several years. Djangora can still be used solely for revocation of certificates issued via the previous provider, Comodo, but Confusa will no longer be operable. The only way to issue certificates from 1 July is through the DigiCert portal.
Testing conditions for real-time long-distance cooperation among educational institutions in the area of music and cultural production as well as founding a technical infrastructure for this cooperation was the objective of a unique international project titled eMusic, successfully completed in recent days.
Registration is now open for JRES 2015, from 8 to 11 December in Montpellier, France. For the first time, presentations in the main conference room will be translated from French to English to allow non French-speaking conference attendees to understand the sessions. 1500 participants are expected.
Renater invites you to select the English language at the top right of the screen on https://www.jres.org/ and/or to click on the 'Registration' menu. Once again JRES offers a very rich programme which is available in the 'Programme' section of the website. You will find further information concerning the venue and accommodation on the website under the 'Information' menu item. In a few weeks you will also find all these on the JRES 2015 applications for mobiles downloadable from the App Store, Google Play and Windows Phone Store.
We look forward to meeting you in the lovely city of Montpellier and remember that the exhibition doors open at 10 am on Tuesday December 8th!
The European Commission’s draft Horizon 2020 work programme for 2016-2017 was the major talking point at the GÉANT General Assembly held on 18-19 June in Porto, Portugal. General Assembly members were joined for this session by Augusto Burgueño Arjona, Head of Unit ‘eInfrastructure’ at the EC Directorate General for Communication Networks, Content and Technologies (DG CONNECT) and had the opportunity to discuss the policy directions behind the work programme as well as hearing his presentation.
In the past eighteen months, SURFnet has been collaborating with TNO on Software Defined Networking (SDN) as part of the CoCo project. This project was completed at the end of April. In assessing the project, GÉANT's Open Call Team had high praise for CoCo and we are proud of that.
Authors are invited to submit abstracts for presentation at UbuntuNet-Connect 2015, the 8th Annual Conference of the UbuntuNet Alliance for Research and Education Networking. The UbuntuNet-Connect series of conferences has been held for the past seven years and is regarded as one of the premier conferences in Africa. This year the conference will take place on 19-20 November 2015 in Maputo (main venue will be communicated soon), Mozambique and will be hosted by MoRENet, the NREN of Mozambique.
Over the three years ending on 31 May 2015 the AfricaConnect project vastly extended UbuntuNet’s regional network, establishing new points of presence in Dar es Salaam, Kampala, Kigali, Lusaka, Maputo, Moanda, Mtunzini, Cape Town and Nairobi and interconnecting them with each other and with UbuntuNet’s other points of presence in Amsterdam and London. The AfricaConnect2 Project, which is now underway, will further extend UbuntuNet’s regional network and will also deploy the first cross-border circuits of the WACREN and ASREN regional research and education networks.
Many NRENs of the region have gained good traction and momentum as regards the provision of connectivity. Although on-going development of the connectivity infrastructure is necessary, it is time for the Region’s NRENs and their institutions to look beyond connectivity. What so-called value-added services – services that depend upon the connectivity infrastructure but add applications value - should be made available to enable full participation in major collaborative research and education programs? Consequently the Alliance has set the theme for UbuntuNet-Connect 2015 as: “Beyond Connectivity: The Road to NREN Maturity”.
The first Vietsch Foundation medals of honour have been awarded to Andrew Cormack, Chief Regulatory Adviser at Jisc and Roland Hedberg, senior researcher at the University of Umeå in Sweden. They were honoured for outstanding contributions during their careers to the development of the Internet:
• Andrew Cormack, for his role in advancing trust and security within the European research and education sector
• Roland Hedberg, for his activities in the specification and development of essential components of current Authentication and Authorisation Infrastructures (AAI), a cornerstone of secure access to websites, applications and data.