Very positive results of TERENA’s annual Community Satisfaction Survey were presented at the 44th General Assembly (GA) meeting, which was held on 6-7 October in Berlin. Participants also adopted new Articles of Association, paving the way towards a TERENA and DANTE restructuring.
John Dyer, Business and Technology Strategist of TERENA, presented analysis of the 2014 Customer Satisfaction Survey (CSS), which was conducted independently by Survey Lab. More organisations had responded than in 2013 - 34 NRENs and 9 Associate and International Members - and respondents were generally satisfied with the activities and services provided. The results showed there is room for improvement in creating awareness of activities and a couple of NRENs felt that the membership costs are high. Another point highlighted was that the timing of this annual survey should be changed so that the findings can feed into the Activity Plan more effectively in future.
The 2015 budget and Activity Plan were approved by the General Assembly. The priorities identified include ensuring continuity in the support of the most-valued community activities, integrating outreach and innovation activities, extending the scope and the instruments in the TERENA Technical Programme, and providing high-quality and relevant contributions to GN3plus, GN4 and other projects in line with the requirements of the TERENA community. Participants also approved an increase in the membership fee according to the rate of inflation in the Netherlands: 2.6 percent.
On the second day, discussion about the association’s name and statutes continued the community investigation into restructuring collaborative activities through TERENA and DANTE, which had been progressing during the past few years. New Articles of Association were accepted by the participants and the meeting of the TERENA General Assembly meeting then concluded.