TF-NOC Activity Areas
List Work Items:
A) Taxonomy of NOC organisations, internal processes, workflows
There are many different kinds of Network Operation Centres. The aim of this work item is to try to identify the attributes of different NOCs, with special focus on how the NOC works internally, to compare differences and similarities between them and then to assess what is useful and not so useful, depending on the needs of the organisation.
Led by Stefan Listrom (NORDUnet)
B) NOC front-end development and improvement
A Network Operation Centre has to relate to different external entities e.g., customers and providers. The primary goal of this work item is to try to identify how the NOC is perceived and what aspect the NOC can focus on to achieve a better user experience.
Led by Brian Nisbet (HEAnet)
C) NOC tools, interworking/interfacing issues, and automation
A Network Operations Centre has to manage a lot of information. To help structure all this information the NOC usually uses a variety of different tools. The goal of this work item is primarily to investigate what tools are used and how they have been integrated into the NOC environment.
Led by Maria Isabel Gandia Carriedo (CESCA)
D) Efficient communication/collaboration tools and practices
Distributed organisations and NOCs are becoming more common and make communication and information dissemination more important in both receiving information and sending information to other parties (external and internal). The goal of this work item is to investigate different ways to communicate and collaborate, and evaluate advantages and disadvantages within distributed organisations.
Led by Wiktor Procyk (PSNC)
E) Facilitate the collection/creation of best practice documents
The essence of this task force is to collect and publish information about how we do things, discuss how to enhance and step forward and at the same time learn from each other. The goal of this work item is to facilitate that process.
Led by Pieter Hanssens (BELNET)
F) Investigate and liaise with other communities
The essence of this task force is to learn from each other, but it is also equally important to observe, learn and coordinate with initiatives that work on similar or related issues. That is the goal of this work item.
Led by Peter Szegedi (TERENA)