TF-MSP Meeting: Thursday 04 February 2010
Venue:
GARR Offices
ROME, Italy
Minutes of the Meeting
Agenda:
- Welcome and Apologies
- Round Table of Introductions
- The GARR Strategy - Claudia Battista
- Improving the Quality of Email
- Report of EQUAL workshop (9 Dec 2009) - John Dyer
- Slides on EQUAL Highlights - John DYER
- Novel ideas about UNI.C anti-spam service - Martin Bech, UNI.C
- Re-charter of TF-MSP (Alberto and John)
- Current Mandate dated 14 Feb 2008 (expires 28 February 2010)
- PCW Value for Money Study of the JANET Network - Steve Hogger, JANET(UK) [no slides]
- Market place for NRENs to exchanges services as a follow on from CIRENSE ideas in TERENA [held over]
- Customer Relation Management Systems (CRMs)
- Lessons learned regarding implementing a CRM system at BELNET - Koen Schelkens
- CRM at NIFF-HUNGARNET - Lajos Balint
- HEAnet's Client Database - Brian Boyle, HEANET
- SURFopzichter - Walter van Dijk, SURFnet
- Overview of our customer relations management for NRENs at DANTE - Tom Fryer, DANTE
- The role/function of account management (customer relations management) in NRENs
- The evolving role of account management at BELNET - Koen Schelkens [held over]
- Some experience with account management/advising at SURFnet - Walter van Dijk
- Agenda for TF-MSP/TF-CPR meeting (09:00-12:30 Monday 31 May 2010, Vilnius, Lithuania)
- Any Other Business
Page maintained by John DYER at TERENA.