LCPM Long List of Work Items (DRAFT)

  1. Comparison of service portfolios
    1. actual content as individual service products (e.g. mail backup -service for customer organisations
    2. meaningful structuring of the service portfolios (retail vs. end-user, IP-connectivity vs. application services, infrastructure services vs. development co-operation etc.)
  2. Comparison of business models
    1. Learning models, markets and customers, billing models
  3. Comparison of service level agreements
    1. what has been written down, what do the customers expect
    2. what kind of differences between the different service groups
    3. pressures for change
  4. Exchange of new working areas
    1. new rising technologies that are of interest and why
    2. new services that have a request and might need to be met with new products by the NREN
  5. Tools for decision-making
    1. launch of a service, the models (technology reviews, testing, pilots, customer reviews etc.)
    2. shut-down of a service, the models (on what grounds etc.)
  6. Tools for customer communication, comparison
    1. information from the customers of the initial needs that are to be met
    2. information to the customers of the new service
    3. information to the customers about the shut-down of a service

Version 1 - dated 2 June 2005