Copenhagen Agenda - LCPM

Life Cycle and Portfolio Management (LCPM) Initiative

Agenda

1. Welcome and introduction attendees

2. Exchange of ideas and best practices

introducing new services (cook-book?)
marketing of slowly adopted services (multicast, Eduroam)
common procedures for lifecycle- and portfolio management

3. Comparison of existing service portfolio's; finding synergy in:

copying successful services (anti-spam service?)
co-management of existing services (Listserv?)
co-buying of new or improved services (News?)

4. Items for (future) discussion:

tariff models used within NRENs
service level agreements
best practices for customer service
running services 'in-house' or using (commercial) third parties?
role NREN versus role commercial ISP's

5. Questions

is there enough common ground for further cooperation?
how do we structure this cooperation (initiative, taskforce)?