User Services

http://www.CARNet.hr

Current situation

• 7 years of experience:

  • HelpDesk service
  • on-line support
  • user training

• Training the Trainers program

• CARNet Users Conference (CUC’99)

Development

• Centralisation of all user services (MegaHelpDesk, ETINU-like)

• TtT in various flavours

• On-line support

• DL/WBT tools

Previous slide

Back to first slide

View graphic version